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Help & Support Centre
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SHIPPING INFORMATION
We know that you will be excited to receive your order!
Here is what to expect in terms of shipping (postage) and delivery.
Delivery Costs
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Flat Rate: $7.50 postage for orders within Australia.
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Free Shipping: On orders valued at $70 or more.
All orders are sent via standard postage. Tracking numbers are typically available and will be emailed with your shipping confirmation. You can also find tracking information in your member portal.
Delivery Times
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Estimated Delivery: Allow 7 to 14 business days for your delivery.
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Processing Time: Orders are processed and shipped out within 1-3 working days.
If your order contains multiple items, they may be shipped separately depending on availability and whether they are coming from us or our local or international suppliers.
Shipping Partners
Our shipping partners are third-party companies, so we have no control over their operations or delivery schedules. Any delays are beyond our control. Use our delivery times as a guide only. Once you have a tracking number, direct any shipping and tracking inquiries to our shipping partners. For international parcels, you may receive two tracking numbers: one for international transit and one for local delivery (e.g., Australia Post, CouriersPlease, Sendle). Use the shipping partner’s website or Tracking Ninja (Global tracking site) to track your order.
Potential Delays
While COVID-19 is no longer causing delays, please note that international shipments can sometimes still experience delays due to factors such as:
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Busy periods (e.g., Christmas, Easter)
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International relations
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Other unforeseen circumstances
We appreciate your understanding and patience.
The Process & What to Expect
Payment Confirmation
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Confirmation Email: You’ll receive an email once your order is authorized and verified.
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Order Changes: Once verified, orders cannot be canceled or changed. If you wish to cancel before verification, a 7.5% fee (including shipping) will be deducted to cover administrative and merchant charges.
Processing
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Timeframe: Orders are processed within 1-3 business days (excluding weekends and public holidays).
Shipping
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Delivery Time: Shipping takes approximately 7 to 14 business days within Australia. Remote areas may take longer.
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Tracking: Once shipped, you’ll receive an email with your tracking number. If not, check your member portal or contact us for the tracking info.
Delivery
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Order Tracking: To track your order, visit the “Order Tracking” section on our website.
Shipping Delays
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Estimated Times: Delivery times are estimates and begin from the shipping date, not the order date. Delays may occur due to invalid addresses, customs procedures, or other third-party issues.
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Contact Us: If your package hasn’t arrived within 14 days of shipping, contact us for assistance.
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Customer Service: Our team is here to help, but please note we have no control over shipping delays once the order is with our shipping partners.
We strive to get your order processed and shipped as quickly as possible and appreciate your understanding and patience.