Privacy & Security Policy

Privacy Policy for Humble Babies

Effective Date: June 7th, 2024
 

Introduction

At Humble Babies, we take your privacy seriously. This policy outlines how we handle your personal information when you use our websites or services.

Key Information

Under Australian Fair-Trading legislation, we must disclose certain information:

• Sharing Personal Information: We may share your information with suppliers, business partners, law enforcement, and related companies. Details are provided below.

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Information We Collect

• Personal Details: We collect your name, address, phone number, email, payment details, and age when you use our services.

• Non-Sensitive Information: We do not collect sensitive information like medical history.

• Methods of Collection: Information is collected when you buy from us, subscribe to communications, create an account, enter competitions, or use our site (via cookies and IP addresses).

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Use of Personal Information

• Primary Use: To provide the services or products you requested.

• Additional Uses: To communicate about orders, answer queries, deliver items, process payments, assist with product choices, and inform you about offers.

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Cookies and Statistical Information

We use cookies and IP addresses to enhance our websites, save your cart items, and personalize features. We also use this data to understand website usage.

Marketing Communications

We will only email or SMS you for marketing if you have consented.

Third-Party Links

Our site may link to third-party sites. Please review their privacy policies separately.

Sharing Personal Information

• Suppliers: Delivery details shared for product delivery.

• Logistics Partners: Shared for product delivery purposes.

• Billing & Security Partners: Shared for payment processing.

• Business Partners: Shared for marketing, data analysis, and customer support.

• Law Enforcement: Shared when required by law.

• Related Companies: Shared with our related companies.

• Overseas Disclosure: May share information with overseas partners in the Philippines, USA, Canada, France, Poland, Austria, China and other jurisdictions.

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Controlling Your Information

• Access & Correction: Access and update your personal information via the 'My Account' section or by contacting us.

• Unsubscribe: Unsubscribe from marketing communications in the 'My Account' section.

• Australian Privacy Principles: We comply with these principles. Visit OAIC for more details.

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Making a Privacy Complaint

• Contact Us: Email us via our Contact Us Page for questions or complaints.

• Process: Our Privacy Officer will investigate complaints, usually resolving them within 30 days. If unresolved, you can contact the OAIC.

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Security Information

We secure your data using industry-standard encryption and PCI-compliant payment providers.

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Changes to Policy

We may amend this policy. Material changes will be communicated via email or our website. Continued use of our services indicates acceptance of the amended policy.

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Contact Us

For access requests, corrections, or complaints, email us via our Contact Us Page.